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Privacy Policy

Last updated: 30/12/2025

1. Who we are

Lowth Builds is a building and home improvement business providing services including bathroom and kitchen fitting, tiling, carpentry, and general repairs.

If you have any questions about this policy or how your data is handled, you can contact us using the details provided on this website.

2. Information We Collect

We may collect and process the following information:

  • Name

  • Contact information, including email address and phone number

  • Details you provide when making an enquiry or requesting a quote

  • Any other information you choose to provide via contact forms or email

We do not collect sensitive personal data.

3. How We Use Your Information

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We use your information only where necessary and for legitimate business purposes, including:

  • Responding to enquiries and quote requests

  • Preparing estimates and quotations

  • Communicating with you about our services

  • Arranging and managing work

  • Keeping basic business records

We do not use your data for automated decision-making or profiling.

4. Use of Artificial Intelligence (AI)

In some cases, Lowth Builds may use artificial intelligence (AI) tools to assist with preparing quotations, estimates, or written descriptions of work.

When AI tools are used:

  • No personal data is shared, uploaded, or processed

  • Names, contact details, addresses, and any information that could identify you are removed

  • Only general, non-identifiable job details are used

AI is used solely as a support tool to improve accuracy and efficiency and does not replace human review or final decision-making.

5. Legal Basis for Processing

We process personal data under the following lawful bases in accordance with UK GDPR:

  • Consent – where you contact us directly

  • Contractual necessity – where information is required to provide a service

  • Legitimate interests – to operate and manage our business effectively

6. Data Sharing

We do not sell, rent, or trade your personal information.

Your data will only be shared where necessary to deliver a service (for example, with suppliers or trades involved in your project) or where required by law.

7. Data Storage and Security

We take reasonable steps to ensure your personal data is stored securely and protected against unauthorised access, alteration, disclosure, or destruction.

Personal data is kept only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and accounting requirements.

8. Cookies

This website may use basic cookies to improve functionality and user experience.

Cookies do not identify you personally. You can control or disable cookies through your browser settings.

9. Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time

To exercise these rights, please contact us using the details on this website.

10. Third-Party Links

This website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

11. Changes to This Policy

Lowth Builds may update this Privacy Policy from time to time. Any changes will be posted on this page.

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